Reformat

[JoOfz]

Hi. I would like to ask if what is the best thing to do that my HP omen gaming pc is having a problem. Cannot reformat it or reset. Followed the guild from online and yet still not working. When i reach those two option either keeping the files and the other option both wont work it always says no action done.. what should i do its been 2 days now, and now my internet connection i mean my pc is no internet gone even i have internet at home. Mybe due to the problem needed to be solve now affctng my internet, cant even open the internet settings. It just pop open and gone . So i need to go to bring store to fix or do i need to reformat manually? Hmm as much as possible i wll now spend more with ths 4 year old pc. Thanks

[ub6424]

Hello @JoOfz 

Sorry to hear that you are having problems ...

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.

Kind regards

[JoOfz]

Hi its Product No. 2BX01EA#ABV

thanks mate

[Prométhée]

hi

the same one ...

https://h30434.www3.hp.com/t5/Gaming-Desktops/Rebuilding-my-OMEN-desktop-Gaming-PC/m-p/8541711

please perform the hardware tests
everything is explained in this link

HP PCs - Testing for Hardware Failures | HP® Customer Support

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here

[ub6424]

Hello @JoOfz 

Thanks for reporting. 

(1) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 2BX01EA#ABV

(2) Please report your results