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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z5AV)
Microsoft Windows 11

Hello Guys,

A week back i have purchased a HP Victus Gaming Laptop, from yesterday(08-08-2022) i have used the laptop for more than 3 Hours but the battery percentage is stuck at 99%.

I tried troubleshooting the issue steps from Google/YouTube but still Battery percentage is stuck at 99% & its not draining.

 

Note:-

On 7th battery was at 33% while shutting Down.

on 8th tried powering on the Laptop but wasn't powering on.

Then connected Charger &  it started charging from from 0 to 99%.

Then used laptop for an hour on 8th and today 9th using it from past 3 hours but still Battery percentage is at 99%.

 

Please help me with this.

Appreciate your Help.

 

Thank you. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @MD105 

 


@MD105 wrote:

...

Couple of days back I have deleted "temp, %temp%, prefetch"- files ; is it causing the Battery % stuck issue ?

 


You posted no good messages ...

 

Please reinstall your operating system !

Your notebook model [Victus By HP 16.1 Inch Gaming Laptop PC 16-E0000] supports HP Cloud Recovery.

 

Please follow the instructions ...

 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

Please report your results

 

Only continue with (3if no fatal technical problems are detected!

 

(3) HP Cloud Recovery 

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All HP software and drivers are included )

 

(4) Test your computer

(5Please report your results

View solution in original post

5 REPLIES 5
HP Recommended

Hello @MD105 

 

Sorry to hear that you are having problems ... and I would like to help you.

Install/Update

HP Support Assistant Version 9.16.80.0

https://support.hp.com/us-en/help/hp-support-assistant

Download:

https://ftp.ext.hp.com/pub/softpaq/sp140001-140500/sp140482.exe

 

===>>> Check battery with HP Support Assistant and send <screenshot> of detailed report

HP Recommended

Hello @Ub6424 

 

Thank you for the response.

I have attached the error screenshots, please find it.

 

Couple of days back I have deleted "temp, %temp%, prefetch"- files ; is it causing the Battery % stuck issue ?

 

Thanks you, 

 

Event Viewer_Error_1000.pngEvent Viewer_Error_1001.png

HP Recommended

Hello @MD105 

 


@MD105 wrote:

...

Couple of days back I have deleted "temp, %temp%, prefetch"- files ; is it causing the Battery % stuck issue ?

 


You posted no good messages ...

 

Please reinstall your operating system !

Your notebook model [Victus By HP 16.1 Inch Gaming Laptop PC 16-E0000] supports HP Cloud Recovery.

 

Please follow the instructions ...

 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

Please report your results

 

Only continue with (3if no fatal technical problems are detected!

 

(3) HP Cloud Recovery 

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All HP software and drivers are included )

 

(4) Test your computer

(5Please report your results

HP Recommended

Hi @Ub6424

 

After performing below 2 steps I have found the few errors. Can you please check and let me know what steps to perform further.

(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

-----------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------

System Diagnostics Logs:-

2022-08-10 22:47:52 BATDET: 0
2022-08-10 22:47:52 [L]> BATDET: HP
2022-08-10 22:47:52 SysDiagsGetBatterySafetyModeStatus(): Failed to get BatterySafeyMode/BatterySafeyModeStatus.
2022-08-10 22:47:52 BIOS Config Table Configure Legacy Support and Secure Boot section was not found.
2022-08-10 22:47:52 BIOS Config Table Legacy Support section was not found.
2022-08-10 22:47:52 Secure Boot:
2022-08-10 22:47:52 Disable
2022-08-10 22:47:52 *Enable
2022-08-10 22:47:52 GetBIOSBootModeFromBIOSConfig(): Secure Boot is Enabled.
2022-08-10 22:47:52 BIOS Config Table Battery Care Function section was not found.
2022-08-10 22:47:52 GetBatteryAdaptiveExtenderFromBIOSConfig(): Adaptive Battery Extender is Enabled.
2022-08-10 22:47:52 Adaptive Battery Extender from BCU:
2022-08-10 22:47:52 Disable
2022-08-10 22:47:52 *Enable
2022-08-10 22:47:52 GetBatteryAdaptiveExtenderFromBIOSConfig(): Adaptive Battery Extender Status is Not Activated.
2022-08-10 22:47:52 Adaptive Battery Extender Status from BCU:
2022-08-10 22:47:52 *Not Activated
2022-08-10 22:47:52 Activated
2022-08-10 22:47:52 BIOS Config Table DMAr Protection section was not found.
2022-08-10 22:47:52 GetBatteryLowTempFromBIOSConfig: Battery1 LTemp is 0.
2022-08-10 22:47:52 GetKeyboardLayoutFromBIOSConfig(): Using Full Keyboard Layout.
2022-08-10 22:47:52 BIOS Config Table Configure Storage Controller for RAID section was not found.
2022-08-10 22:47:52 Configure Storage Controller for RAID was not found in the BCU.
2022-08-10 22:47:52 BIOS Config Table Sata Emulation section was not found.
2022-08-10 22:47:52 Sata Emulation was not found in the BCU.
2022-08-10 22:47:52 BIOS Config Table Hyperthreading section was not found.
2022-08-10 22:47:52 21C1
2022-08-10 22:47:52 BIOS Config Table Thunderbolt Controller Version section was not found.
2022-08-10 22:47:52 SaveBIOSConfigInfo: Error assigning ThunderboltControllerVersion setting from BIOS configuration. Status = Invalid Parameter
2022-08-10 22:47:52 No USB optical drive detected.
2022-08-10 22:47:52 Found USB Type-C Port.

---------------------------------------------------------------------

2022-08-10 22:56:12 Battery Test Started
2022-08-10 22:56:12 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2022-08-10 22:56:12 System reports 1 batteries supported.
2022-08-10 22:56:12 Battery Pack Supplier Index: 1.
2022-08-10 22:56:12 Battery MFG Date 2/24/2022.
2022-08-10 22:56:12 Battery0: Charged to 99% and current is 2233mA. Adaptive Battery Extender is set in BIOS: Enabled/Not Activated
2022-08-10 22:56:12 Will not check battery charging since the remaining capacity is bigger than 90%
2022-08-10 22:56:12 Battery 0: Charge not detected, Executing Battery Full Test
2022-08-10 22:56:12 [L]> Battery state is good.
2022-08-10 22:56:15 Battery 0 returned 0x0000000000000000
2022-08-10 22:56:16 Batt 0: Result: 0x0
2022-08-10 22:56:16 Batt 0: Serial: 23166 02/24/2022
2022-08-10 22:56:16 Batt 0: Manufacturer: 313-17-4B-A
2022-08-10 22:56:16 Batt 0: CTNumber: 6KXCK0EWYGBHVI
2022-08-10 22:56:16 Batt 0: DesignCycleCount: 1000 Design Capacity: 4550mAh Full Charge Capcity 4550mAh
2022-08-10 22:56:16 Batt 0: RemainingCapacity: 4522mAh Max Error: 0000000 CycleCount: 4
2022-08-10 22:56:16 Batt 0: Temperature: 000031 Voltage: 16389mV Current: 2233mA
2022-08-10 22:56:16 Batt 0: DesignVoltate: 15400mV StatusWord: 0x00080 CellVoltage1: 4091mV
2022-08-10 22:56:16 Batt 0: CellVoltage2: 4106mV CellVoltage3: 4101mV CellVoltage4: 4092mV
2022-08-10 22:56:16 Batt 0: Warranty: 000003 Calibration: 0x00001 ChargeControlSupported: YES
2022-08-10 22:56:16 Batt 0: ACPowerOn: ON ChargeTempOK: YES ChargeTest: 0
2022-08-10 22:56:16 Batt 0: ChargeCapacity: 100mAh TempAlarm: NO DeepDischarge: NO
2022-08-10 22:56:16 Batt 0: FullCharge: NO FullChargeStatus: 000000 BatteryCharge: YES
2022-08-10 22:56:16 Batt 0: LowVoltageDisable: NO AdaptiveBatteryExtender: Enabled\Not Activated
2022-08-10 22:56:16 Overall Battery Result = 7
2022-08-10 22:56:16 [L]> SmbiosGetBiosVendor: AMI
2022-08-10 22:56:16 BarCode generated failed
2022-08-10 22:56:41 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2022-08-10 22:56:47 Power Source Test Completed
2022-08-10 22:56:48 No USB optical drive detected.
2022-08-10 22:56:53 Battery Test Selected
2022-08-10 22:56:53 Estimated Total Time Required = 120s
2022-08-10 22:56:53 Battery Test Started
2022-08-10 22:56:53 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2022-08-10 22:56:53 System reports 1 batteries supported.
2022-08-10 22:56:54 Battery Pack Supplier Index: 1.
2022-08-10 22:56:54 Battery MFG Date 2/24/2022.
2022-08-10 22:56:54 Battery0: Charged to 99% and current is 2234mA. Adaptive Battery Extender is set in BIOS: Enabled/Not Activated
2022-08-10 22:56:54 Will not check battery charging since the remaining capacity is bigger than 90%
2022-08-10 22:56:54 Battery 0: Charge not detected, Executing Battery Full Test
2022-08-10 22:56:54 [L]> Battery state is good.
2022-08-10 22:56:57 Battery 0 returned 0x0000000000000000
2022-08-10 22:56:58 Batt 0: Result: 0x0
2022-08-10 22:56:58 Batt 0: Serial: 23166 02/24/2022
2022-08-10 22:56:58 Batt 0: Manufacturer: 313-17-4B-A
2022-08-10 22:56:58 Batt 0: CTNumber: 6KXCK0EWYGBHVI
2022-08-10 22:56:58 Batt 0: DesignCycleCount: 1000 Design Capacity: 4550mAh Full Charge Capcity 4550mAh
2022-08-10 22:56:58 Batt 0: RemainingCapacity: 4522mAh Max Error: 0000000 CycleCount: 4
2022-08-10 22:56:58 Batt 0: Temperature: 000031 Voltage: 16409mV Current: 2234mA
2022-08-10 22:56:58 Batt 0: DesignVoltate: 15400mV StatusWord: 0x00080 CellVoltage1: 4096mV
2022-08-10 22:56:58 Batt 0: CellVoltage2: 4111mV CellVoltage3: 4107mV CellVoltage4: 4097mV
2022-08-10 22:56:58 Batt 0: Warranty: 000003 Calibration: 0x00001 ChargeControlSupported: YES
2022-08-10 22:56:58 Batt 0: ACPowerOn: ON ChargeTempOK: YES ChargeTest: 0
2022-08-10 22:56:58 Batt 0: ChargeCapacity: 100mAh TempAlarm: NO DeepDischarge: NO
2022-08-10 22:56:58 Batt 0: FullCharge: NO FullChargeStatus: 000000 BatteryCharge: YES
2022-08-10 22:56:58 Batt 0: LowVoltageDisable: NO AdaptiveBatteryExtender: Enabled\Not Activated
2022-08-10 22:56:58 Overall Battery Result = 7
2022-08-10 22:56:58 [L]> SmbiosGetBiosVendor: AMI
2022-08-10 22:56:58 BarCode generated failed
2022-08-10 22:57:13 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2022-08-10 22:57:15 Battery Test Completed, TestResult = 7
2022-08-10 22:57:16 No USB optical drive detected.
2022-08-10 22:57:29 AC Adapter Test Selected
2022-08-10 22:57:29 Estimated Total Time Required = 120s
2022-08-10 22:57:29 AC Adapter Test Started
2022-08-10 22:57:29 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2022-08-10 22:57:29 AC Adapter Test Completed - Result 1
2022-08-10 22:57:29 [L]> SmbiosGetBiosVendor: AMI
2022-08-10 22:57:29 SysDiagCalculatePassID(): Test PassID 21857-45910-61654.
2022-08-10 22:57:29 SysDiagCalculatePassID(): Test PassID 21857-45910-61654.
2022-08-10 22:57:29 BarCode generated failed
2022-08-10 22:57:36 AC Adapter Test Completed
-------------------------------------------------------------------------------

Took Below Snapshots while performing Diagnostics Test:-

 

Error Snap1.jpgError Snap2.jpg

HP Recommended

Thanks for huge report ...

 

Do what Diagnostic is telling you, please.

 

ub6424_1-1660155471025.png

 

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