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Level 2
2 2 0 10
Message 41 of 50
Flag Post
HP Recommended

I agree with the general tone of @BluzFern.

 

Already there are tons of reports that makes it clear the problem is a faulty BiOS update. HP just have to try the BIOS in one of the models reported to check the problem.

 

Also it is pretty clear that the BIOS downgrade is faulty and can't be done in the case of most of us.

 

I can't see the point in doing Windows system scans, and even less returning the laptop to HP Support, when the only problem is a stupid bugged BIOS update. We just want to HP either fix the current BIOS or fix the BIOS downgrading process.

 

So, things that I learned:

1- HP doesn't test their software

2- This forum (THEIR forum) is meaningless to them. Or just don't care about customers.

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Level 2
5 5 0 8
Message 42 of 50
Flag Post
HP Recommended

errorbiosHP.PNG

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Level 1
1 1 0 3
Message 43 of 50
Flag Post
HP Recommended

please dont mind the swearing but is hp laptop build quality this **bleep**ty please HP repair this its been a month since i used my laptop i can not even **bleep**ing play DOTA it gets locked before the game finishes

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New member
2 1 0 2
Message 44 of 50
Flag Post
HP Recommended

I also have problems reading this, which is a problem with the BIOS update but mine is different, (ONLY) when the game my PC goes crazy, it controls itself, the keys, actions, or commands are repeated when I play and this stops only when it becomes a person who is done or the command.

 

I don't think it's my keyboard because I just changed to a new one because the old one burned the "D" key, and this problem happened to me in the previous 3 days before I changed it to the new one, I don't think the keyboard or something, and Please people before solve because he seen that many users have problems with this and it is only when we play we get errors, please we need your attention, Thank you.

 

My PC is a HP Omen 15-ce003la.

 

The specifications:

Intel Core i7 7700HQ 7th Gen Processor Quado Core

16GB RAM 2400Mhz "Dual Channel"

NVIDIA Geforce GTX 1060 6GB Max-Q Design

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Moderator
Moderator
476 460 8 68
Message 45 of 50
Flag Post
HP Recommended

Hey @Aarón_108 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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Level 3
19 18 0 21
Message 46 of 50
Flag Post
HP Recommended

Bruh it is in English. Is your profile even legit?

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Level 2
8 7 0 10
Message 47 of 50
Flag Post
HP Recommended

HP is silencing people, they have blocked my comments in the most populated post, just to say that apart from twitter this should be seen by a lawyer, since I have a law degree and I see signs of scam, they not only do not help and hide the problem if not that prevent us from organizing and seeking a solution. [content removed]

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Level 2
4 4 0 11
Message 48 of 50
Flag Post
HP Recommended

Nice Support treats people, they disabling comms in the most active posts, not even answering them. This support and this website is a bad joke. From 01.08 you can't do anything on the laptop and it is 24.08 and still no response. No one know when they'll fix it, and they treat their consumers like crap. This is already a failure, the last time I bought anything from HP.

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Moderator
Moderator
476 460 8 68
Message 49 of 50
Flag Post
HP Recommended

@Artistole The message as you can notice was edited because it was written in spanish.

 

Yeah, I'm legit 😉

 

Kind regards,

 

MarcusC

I work on behalf of HP.
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HP Administrator
HP Administrator
123 103 5 302
Message 50 of 50
Flag Post
HP Recommended

Hi all,

 

A BIOS update was recently released, check this post with the solution:

 

https://h30434.www3.hp.com/t5/Gaming-Notebooks/RANDOM-SHUTDOWN-AFTER-BIOS-UPDATE/m-p/7761409#M33070 

 

A new BIOS was released to the FTP site today.  Try installing it to resolve the shutdown issue.

CVA info - https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108789.cva

Download - https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108789.exe

 

Regards, 

 

JessikaV
HP Support Community Administrator

I work on behalf of HP
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation