08-14-2020 10:08 AM
I agree with the general tone of @BluzFern.
Already there are tons of reports that makes it clear the problem is a faulty BiOS update. HP just have to try the BIOS in one of the models reported to check the problem.
Also it is pretty clear that the BIOS downgrade is faulty and can't be done in the case of most of us.
I can't see the point in doing Windows system scans, and even less returning the laptop to HP Support, when the only problem is a stupid bugged BIOS update. We just want to HP either fix the current BIOS or fix the BIOS downgrading process.
So, things that I learned:
1- HP doesn't test their software
2- This forum (THEIR forum) is meaningless to them. Or just don't care about customers.
08-14-2020 11:48 PM
please dont mind the swearing but is hp laptop build quality this **bleep**ty please HP repair this its been a month since i used my laptop i can not even **bleep**ing play DOTA it gets locked before the game finishes
08-22-2020 05:11 PM - edited 08-22-2020 05:41 PM
I also have problems reading this, which is a problem with the BIOS update but mine is different, (ONLY) when the game my PC goes crazy, it controls itself, the keys, actions, or commands are repeated when I play and this stops only when it becomes a person who is done or the command.
I don't think it's my keyboard because I just changed to a new one because the old one burned the "D" key, and this problem happened to me in the previous 3 days before I changed it to the new one, I don't think the keyboard or something, and Please people before solve because he seen that many users have problems with this and it is only when we play we get errors, please we need your attention, Thank you.
My PC is a HP Omen 15-ce003la.
Intel Core i7 7700HQ 7th Gen Processor Quado Core
16GB RAM 2400Mhz "Dual Channel"
NVIDIA Geforce GTX 1060 6GB Max-Q Design
08-22-2020 05:13 PM
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08-24-2020 06:44 AM - last edited on 08-24-2020 11:11 AM by MatheusH
HP is silencing people, they have blocked my comments in the most populated post, just to say that apart from twitter this should be seen by a lawyer, since I have a law degree and I see signs of scam, they not only do not help and hide the problem if not that prevent us from organizing and seeking a solution. [content removed]
08-24-2020 10:01 AM
Nice Support treats people, they disabling comms in the most active posts, not even answering them. This support and this website is a bad joke. From 01.08 you can't do anything on the laptop and it is 24.08 and still no response. No one know when they'll fix it, and they treat their consumers like crap. This is already a failure, the last time I bought anything from HP.
09-03-2020 12:22 PM - last edited on 09-03-2020 08:30 PM by Chao_L
A BIOS update was recently released, check this post with the solution:
A new BIOS was released to the FTP site today. Try installing it to resolve the shutdown issue.
HP Support Community Administrator