08-01-2020 01:59 AM - edited 08-01-2020 02:49 AM
1. First let me make this very clear. The installed HP tools caused this issue. The BIOS update was listed as a critical update. I did the update as recommended by YOUR SOFTWARE.
2. The issue is now well documented by several users in this forum that the latest BIOS update causes sudden locking while gaming .
3. I / WE need a resolution to this ASAP. This needs to be escalated to an Engineer within HP.
4.I have been contacting the Hp Support UK via Whatsapp for three days now , but unfortunately without any fruitful outcome and the issue persists after a lot of tries we made to reverse it.
5. I need one of three options to happen:
5a: Allow me to downgrade the BIOS or provide a workaround to allow this to happen.
5b: publish a newer BIOS that fixes this now KNOWN issue .
5c: HP send me a new motherboard with a functioning BIOS that allows for smooth gaming experience , which is Why I bought this expensive laptop for.
A video about the issue :
08-02-2020 01:03 AM
I have the same issue, many others do as well. This was a problem even for some OMEN laptop users. The current BIOS version is probably AMI F0.8 and I even tried to reset the laptop and it doesn't work. I think the only way to solve this is to solve it by installing the previous version of the BIOS
08-02-2020 03:34 PM
I have the exact same issue when playing Valorant. I suspected it was something related to the newest BIOS update that rolled out few days ago. And it really annoys me especially when I play in a competitive mode.
I hope HP can find an issue for this because many of us are facing the same problem.
08-04-2020 03:16 PM
08-05-2020 08:07 PM
First off I would like to say kudos to you the original poster for making this post. I hope HP listens to you and you get the support and help you deserve. I remember back with a old HP desktop I had several years ago that It look several attemps and calls to get what I needed.
Long time HP user owner and supporter