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Bassem132
Level 3
11 9 0 19
Message 1 of 48
31,992
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Solved!

Bios update causes sudden locking

HP Recommended
Pavilion 15-ec0xxx
Microsoft Windows 10 (64-bit)

1. First let me make this very clear. The installed HP tools caused this issue. The BIOS update was listed as a critical update. I did the update as recommended by YOUR SOFTWARE.

 

2. The issue is now well documented by several users in this forum that the latest BIOS update causes sudden locking while gaming .

 

3. I / WE need a resolution to this ASAP. This needs to be escalated to an Engineer within HP.

 

4.I have been contacting the Hp Support UK via Whatsapp for three days now , but unfortunately without any fruitful outcome and the issue persists after a lot of tries we made to reverse it.

 

5. I need one of three options to happen:

5a: Allow me to downgrade the BIOS or provide a workaround to allow this to happen.

5b: publish a newer BIOS that fixes this now KNOWN issue .

5c: HP send me a new motherboard with a functioning BIOS that allows for smooth gaming experience , which is Why I bought this expensive laptop for.

 

A video about the issue :

https://www.youtube.com/watch?v=nBaTk34hj38

1 ACCEPTED SOLUTION

Accepted Solutions
JessikaV
HP Administrator
HP Administrator
678 583 52 1,732
Message 48 of 48
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Hi all,

 

A BIOS update was recently released, check this post with the solution:

 

https://h30434.www3.hp.com/t5/Gaming-Notebooks/RANDOM-SHUTDOWN-AFTER-BIOS-UPDATE/m-p/7761409#M33070 

 

A new BIOS was released to the FTP site today.  Try installing it to resolve the shutdown issue.

CVA info - https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108789.cva

Download - https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108789.exe

 

Regards, 

 

JessikaV
HP Support Community Administrator

I work on behalf of HP

View solution in original post

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47 REPLIES 47
Sampatil
Level 2
6 6 0 12
Message 2 of 48
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Yes having same issue need to be looked immediately by hp hp this is not good for your brand only 

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Bassem132
Author
Level 3
11 9 0 19
Message 3 of 48
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It's getting me really annoyed . I can't play any game without the system locking me out several times every 5 or 10 minutes.

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Artistole
Level 3
19 18 0 21
Message 4 of 48
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I have the same issue, many others do as well. This was a problem even for some OMEN laptop users. The current BIOS version is probably AMI F0.8 and I even tried to reset the laptop and it doesn't work. I think the only way to solve this is to solve it by installing the previous version of the BIOS

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LordTenebrum
Level 1
3 3 0 7
Message 5 of 48
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I have the exact same issue when playing Valorant. I suspected it was something related to the newest BIOS update that rolled out few days ago. And it really annoys me especially when I play in a competitive mode.

 

I hope HP can find an issue for this because many of us are facing the same problem. 

 

Thank you. 

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Shirou26
Level 1
1 1 0 5
Message 6 of 48
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The same exact thing is happening to me and it’s ruining my gameplay.

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Debussy1220
Level 2
5 4 1 7
Message 7 of 48
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I didn't have this problem when my bios was still F. 05. Then hp support app suggested I needed a vital bios update to F. 08... Now my gaming time is 5mins at most till I'm locked out then the screen goes dark. Help😢
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Bassem132
Author
Level 3
11 9 0 19
Message 8 of 48
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What game were you playing when the lock happened ?

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Debussy1220
Level 2
5 4 1 7
Message 9 of 48
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Need for speed Payback at ultra graphics.
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Thomas19771
Level 3
68 80 1 9
Message 10 of 48
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First off I would like to say kudos to you the original poster for making this post. I hope HP listens to you and you get the support and help you deserve. I remember back with a old HP desktop I had several years ago that It look several attemps and calls to get what I needed.

Thomas Lohse
Long time HP user owner and supporter
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