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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-05-2022 01:36 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When my HP Pavilion is plugged into its charger, the CPU bottlenecks at 0.39GHz, making online gaming impossible. Unplugged, I can reliably get ~1.40GHz. This is obviously making using my computer difficult.

 

I'm not very tech savvy, but my friend has walked me through a couple of steps. I've restored all of my power settings to default and I've installed the latest drivers, but the issue persists. Unfortunately, I am not the most technologically literate. Can anyone help me troubleshoot?

Category:
3 REPLIES 3

‎09-05-2022 03:16 AM

HP Recommended

Hello @SloptimusGrime 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Please report your results

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‎09-11-2022 02:16 AM

HP Recommended

I'm sorry I didn't reply sooner.

 

OS NAME:  MICROSOFT WINDOWS 10 HOME

VERSION: 10.0.19043 Build 19043

SYSTEM MODEL:  HP Pavilion Gaming Laptop 15-ec1xxx

SYSTEM SKU: 1S8F3UA#ABA

BIOS VERSION/DATE: AMI F.27, 3/17/2022

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‎09-11-2022 02:23 AM

HP Recommended

Hello @SloptimusGrime 

 

Please follow instructions ...

 

(1) Download and install BIOS Update

HP Notebook System BIOS Update

F.28 Rev.A11.8 MBAug 24, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

 

(5) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(6) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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