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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Microsoft Windows 10 (64-bit)

When my HP Pavilion is plugged into its charger, the CPU bottlenecks at 0.39GHz, making online gaming impossible. Unplugged, I can reliably get ~1.40GHz. This is obviously making using my computer difficult.

 

I'm not very tech savvy, but my friend has walked me through a couple of steps. I've restored all of my power settings to default and I've installed the latest drivers, but the issue persists. Unfortunately, I am not the most technologically literate. Can anyone help me troubleshoot?

3 REPLIES 3
HP Recommended

Hello @SloptimusGrime 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2Please report your results

HP Recommended

I'm sorry I didn't reply sooner.

 

OS NAME:  MICROSOFT WINDOWS 10 HOME

VERSION: 10.0.19043 Build 19043

SYSTEM MODEL:  HP Pavilion Gaming Laptop 15-ec1xxx

SYSTEM SKU: 1S8F3UA#ABA

BIOS VERSION/DATE: AMI F.27, 3/17/2022

HP Recommended

Hello @SloptimusGrime 

 

Please follow instructions ...

 

(1Download and install BIOS Update

HP Notebook System BIOS Update

F.28 Rev.A11.8 MBAug 24, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(2Reboot

(3Let BIOS be installed until it's completely done !

(4Download and Install/Update

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

 

(5) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(6) Please report your results ( error messages, take pictures )

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