HP 3F2 Hard Disk Error

[DylanK]

When I startup my laptop I'm getting the Hard Disk Error 3F2.

I have done the diagnostics and everything passed the test, bought a new HDD but the problem still occurs.

Does any of you know what could be broken?

I was thinking either the connection cable between the HDD and Motherboard or the connection inputs on either the Motherboard or HDD.

If anyone could help me out it would be great, I'm using this laptop for school and my spare time.

-Dylan

[Photoray002]

Hello @DylanK

Ill try best I can to help. The HDD is the only drive installed, correct? No M.2 drive or DVD drive?

When you ran the diagnostics, which method? Did you use the F2 option for the UEFI diag, or the HP Support Assistant?

Use F2 at startup and run the Extended test for everything including mobo, ram, etc.

I assume you made sure everything was seated tight?

Maybe the cable or port is bad but I doubt it.

Run the F2 Diag and let me know what you find.

Are you still under Warranty?

[Photoray002]

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@DylanK wrote:

There are indeed no other drives installed and the HDD is the only one installed apart from 1 SSD that was already installed in my laptop.

I used the UEFI diag and every component and system tests came out as "passed".

I made sure everything was seated tight.

Yes, I am still under warranty.

I think it has something to do with the connector between the mobo and HDD or the cable connecting those 2 together because:

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When it works fine and I shut it down normally the only thing that has to happen is a little bump or even putting it down on my desk or talble like I always do and the 3F2 error shows up again.

When I reconnect the cable from the HDD to the mobo it's a 50% chance wheter it will boot up correctly or not. Also when I leave the HDD disconnected I can use my laptop like I'm used to, no problems at all.

I did notice the cable was folded in a flat 90degree angle, don't know if that affects anything but what are the chances that it is either the cable being broken or one of the ports?

Have to mention that it did fell one day from around 2-4 feet on it's left side but the problem occured way after it fell, maybe around a month or so.

-Dylan

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The bent cable could be a problem, but who knows what happened when you dropped it also.

Other than that, you should contact HP Support directly for a warranty issue.

Use this link...

https://support.hp.com/us-en/contact-hp/product/omen-by-hp-15-ce000-laptop-pc/15551437/model/2150162...

[DylanK]

You see the little folding line on the right hand side on the cable?

Just to reopen this really quick and short, this is what it looks like, I had it disconnected here but as you can see there appears to be a "thicker" part on the cable itself

[belinda_hansen]

I have sent in my all in one 3 times and I still get the hard disk 2 3F2 error..  help HP just keeps replacing the HD board and now the processor..  and this time it lasted 6 hours.

[rick-s]

@belinda_hansen

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[belinda_hansen]

Ok thanx ..  if it does any good. I tried contacting them and was schedule a call today @11am MST. They never called. Support says it escalated to the supervisor and there is no number for that. Here is sit running a company with no computer and no one to contact and it has exteneded warranty. I am extremely frustrated and depressed.