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‎10-01-2022 07:02 AM

HP Recommended
Product: OMEN by HP 15-dc1083tx
Operating System: Microsoft Windows 11

Hey everyone,

 

I am using OMEN by HP 15-dc1083tx laptop.

 

Recently I discovered that my battery level is not increasing while it's charging. When I plugged in the charger, the battery icon did not show the "plugged in" behind my battery percentage, i.e. Battery status:35% remaining. And while the "plugged in" is not indicated, the battery indicator light is actually turned white at 35%. And the weird part is, I decided to let the charger plugged in anyway, and some time later the battery started charging, the indicator light turn from white to orange and the battery starts increasing, and I pointed my mouse to my battery icon, now it shows Battery status:49% available (plugged in).

 

And this phenomenon happens back and forth, the battery level may increase till 50% and then stopped increasing, and the indicator light goes back to white and "plugged in" disappeared. Note that while "plugged in" disappeared, the battery level remains the same until I decided to unplug the charger.

 

Thank you. I hope someone actually encounters somewhat similar issue as mine and has a reliable solution.

Darius

Category:
3 REPLIES 3

‎10-01-2022 08:52 AM

HP Recommended

Hello @Darius7799 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1664635940864.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

Was this reply helpful? Yes No

‎10-01-2022 09:05 AM

HP Recommended

Hello @Darius7799 

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

--->>> Focus on Component tests (AC Adapter / Battery)

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
Was this reply helpful? Yes No

‎10-07-2022 04:59 PM

HP Recommended

Please report back

Kind regards

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