cancel
Showing results for 
Search instead for 
Did you mean: 
mkitlan
New member
3 2 0 1
Message 1 of 4
5,110
Flag Post

HP Omen 17, RTX 2070 - No G-Sync?

HP Recommended
OMEN Laptop - 17-cb1055cl
Microsoft Windows 10 (64-bit)

Purchased the HP Omen 17 from Costco.  Model number: 17-cb1055cl

It is: i7-10750H - GeForce RTX 2070 - 144hz

 

Reviews online say this model has G-Sync. But I do not see the option in the Nvidia Control Panel. There is no 'Display' menu and no mention of G-Sync.

 

This is the same issue as the post here:

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Cant-tell-if-HP-omen-17-has-G-sync/td-p/7690200

 

This is a brand new laptop.  I updated the BIOS to the latest version on HP's site. I updated all Windows Updates and all HP updates. I even did a complete uninstall of NVIDIA and reinstalled from HP, even though the laptop is only 2 days old.  Still no G-Sync option.  My monitor refresh is properly set to 144hz.

 

Does this model have G-Sync? If so, what could be the problem?

3 REPLIES 3
banhien
Level 19
Level 19
92,874 92,751 12,010 25,606
Message 2 of 4
Flag Post
HP Recommended

@mkitlan 

 

Its specs

 

   https://support.hp.com/in-en/document/c06656952

 

From its parts list, it only has non-Gsync parts, not Gsync parts

 

https://partsurfer.hp.com/Search.aspx?searchText=1X445UA

 

No more information on the RTX 2070 video graphics on BOTH links

 

Regards

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
mkitlan
Author
New member
3 2 0 1
Message 3 of 4
Flag Post
HP Recommended

According to this page, my model has G-Sync listed as a Special Feature:

https://www8.hp.com/us/en/laptops/product-details/product-specifications/34370484

0 Kudos
mkitlan
Author
New member
3 2 0 1
Message 4 of 4
Flag Post
HP Recommended

I worked with HP Support for two hours. They said that the model should have G-Sync (probably because of that page I linked to), but we could not enable it and could not find it. 

This model’s screen DOES NOT have G-Sync and that product page is WRONG.

 

Update: HP Support later told me that the laptop does have G-Sync but only when connected to an external monitor that does support G-Sync, and NOT with the built-in screen.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation