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That would be great.
Thank you.
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@GamerSam

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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Thanks for the concern guys.I will keep in mind not posting the s/n and p/n in the forum.And moreover thanks for the support I got my problem solved.
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