Hp omen 15 en0004nt Ryzen 7 4800h 399 mhz in game and fps drop

[Mehmet40]

 

[ub6424]

Hello @Mehmet40 

We need the check CPU and GPU temperatures ...

(1) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle / do nothing>

(2) GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle / do nothing >

(3) Please report your results

[Mehmet40]

 

[ub6424]

Hello @Mehmet40 

Now send CPU/GPU temperature screenshot after 5 minutes <working/gaming>

[Mehmet40]

 

[Mehmet40]

When I play plugged in, the temperature value is 399 Mhz while in the game.

[ub6424]

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@Mehmet40 wrote:

When I play plugged in, the temperature value is 399 Mhz while in the game.

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Hello @Mehmet40 

Play on battery only ( disconnect charger ! ), send screenshots again.

[Mehmet40]

 

[Mehmet40]

 

[ub6424]

Hello @Mehmet40 

! Something is really wrong here technically ! 

(1) HP warranty valid -> Contact HP Support / Service Center Turkey

(2) HP warranty expired -> Ask Service Center Turkey to test another (new) charger !

Good luck