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- Re: Just bought 15-cx0056wm and charger gets dangerously hot

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12-05-2018 12:44 PM
Hello I just bought this laptop and the charger gets way too hot scared it going to blow up and when it gets too hot the light will turn white and stops charging. The only way for it to charge again is to restart windows. Seems the charger gets overheated only when playing games. I'm at a loss on what to do. My electric went out the first time I noticed it was extremely hot and I think it was from the charger then the charging indicator light stayed white until restarting. I was just expecting a nice machine and up dating and installing everything and upon running a game the fans kicked in real high and little while later the electric went out felt the charger and it was extremely hot. I got it from the black Friday deal from Walmart and was so happy because they had some left at a walmart near me because they were out of stock for shipping and i couldn't get the money to pay for it until the last moment. All the reviews on walmart were nothing but good. Here is someone else having an issue with it too http://www.tomsguide.com/answers/id-3831784/pavilion-cx0056wm-battery-days-ago-plug-charger-white-le...
12-05-2018 02:00 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
12-05-2018 02:14 PM - edited 12-05-2018 02:33 PM
@danny-r wrote:
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Thank you!
12-06-2018 03:28 PM
Can someone please help me I dont know if the model number is cx0xxx or cx0056wm I'm pulling my hair out right now the thing runs too hard when playing a game which makes the charger overheat. Please isn't there any fix if I return it I'm sol because I cant afford anything more expensive that has the same specs.