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‎01-07-2023 11:55 PM - edited ‎01-08-2023 12:21 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)

On the battery works without problems, when I connect the charger immediately blue screen pops up. When working on the cable, it also resets at an equal frequency. I have to charge with the computer turned off - will it destroy my laptop or is it better to replace the charger?.I will add that I do not have the tools to check the charger. Help me choose a good power supply Thank you in advance for your interest

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2 REPLIES 2

‎01-10-2023 11:03 AM

HP Recommended

it didnt helped changing charger,,, its something with currency, 

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‎01-11-2023 05:20 AM

HP Recommended

Hi @Tomunio,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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