Create an account on the HP Community to personalize your profile and ask a question
09-19-2022 06:18 PM
Well I just got done last night reformatting my laptop due to getting a new ssd for my system. Now today I just re-installed everything and re-downloaded everything I wanted/needed/had before doing this and outta nowhere while testing the performance of one of my games my laptop shut down now will not turn back on. And yes I have tried the destatic thing by unplugging battery and charger and holding the power button for 1 minute none of that works. I'm hoping it's not the motherboard but that's what it's looking like. Anyone else have this issue?
09-20-2022 01:03 AM
Sorry to hear that you are having problems ... I would like to help you.
(1) Power off computer
(2) Disconnect charger
(3) Press and hold <power> button for 30 seconds
(4) Connect charger
(5) Follow the HP standard procedure
(6) Please report your results
Didn't find what you were looking for? Ask the community