cancel
Showing results for 
Search instead for 
Did you mean: 
Ayhamo
Level 2
17 12 0 2
Message 1 of 5
443
Flag Post

Regarding sound lowering by itself issue

HP Recommended
HP Gaming Pavilion - 15-Cx0009ne
Microsoft Windows 10 (64-bit)

Hi, as this is the 4th time I have asked for the same issue, and despite efforts, no results were done whatsoever,

I have explained my issue in this -> https://h30434.www3.hp.com/t5/Gaming-Notebooks/Audio-getting-lowered-automaitclly/td-p/7756208 , simply saying, whenever I run audio of any kind, it gets lowered to almost half the audio, if I set it to 50% in windows, it slowly became 25%, but the slider didn't move, just the output sound which changes, as seen in the following video https://drive.google.com/file/d/1b5Bn-EG69g5fUmzhybpMKmx5ISX36ifW/view?usp=sharing

I asked again in here https://h30434.www3.hp.com/t5/Gaming-Notebooks/Lower-volume-despite-ressting/td-p/7965273/highlight/... in which I reset my computer, still same issue and with the diagnosis from the mate there, went to a local hp contact and they said no damage in my internal speaker, they made it to generic audio but it's just sound very dull and low volume.

in short, it's an audio driver issue, the one on my driver page is from 2019, and when I try to install it, it says wrong windows version, right now I'm using version 6.0.1.8536, I just need a version that is compatible with this windows version 10 version 20H2 ( OS build 19042.789).

Please I'm doing online education right now, and the low volume is really bad for me and my studies

P.S. when i use Bluetooth earbud OR headphone, there is no issue what so ever, so i suspect the issue being related to B & O play experience

4 REPLIES 4
banhien
Level 19
Level 19
90,568 90,445 11,630 24,925
Message 2 of 5
Flag Post
HP Recommended

@Ayhamo 

 

Please perform a clean install Audio software/driver, this should help.


    (a) Download the following driver and save on your computer,
                   https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104405.exe

    (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



Reply
0 Kudos
Ayhamo
Author
Level 2
17 12 0 2
Message 3 of 5
Flag Post
HP Recommended

Reply
0 Kudos
Ayhamo
Author
Level 2
17 12 0 2
Message 4 of 5
Flag Post
HP Recommended

""

 

Reply
0 Kudos
Al208
New member
4 3 0 0
Message 5 of 5
Flag Post
HP Recommended

I have a similar issue. I lose about half of the right channel. I have uninstalled and installed the suggested drivers with no luck.

 

And for some reason, the driver always state it is the version from September of 2020.

 

I am seriously thinking about returning my Omen, while I still have the chance.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation