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03-07-2021 01:42 PM
Hi, as this is the 4th time I have asked for the same issue, and despite efforts, no results were done whatsoever,
I have explained my issue in this -> https://h30434.www3.hp.com/t5/Gaming-Notebooks/Audio-getting-lowered-automaitclly/td-p/7756208 , simply saying, whenever I run audio of any kind, it gets lowered to almost half the audio, if I set it to 50% in windows, it slowly became 25%, but the slider didn't move, just the output sound which changes, as seen in the following video https://drive.google.com/file/d/1b5Bn-EG69g5fUmzhybpMKmx5ISX36ifW/view?usp=sharing
I asked again in here https://h30434.www3.hp.com/t5/Gaming-Notebooks/Lower-volume-despite-ressting/td-p/7965273/highlight/... in which I reset my computer, still same issue and with the diagnosis from the mate there, went to a local hp contact and they said no damage in my internal speaker, they made it to generic audio but it's just sound very dull and low volume.
in short, it's an audio driver issue, the one on my driver page is from 2019, and when I try to install it, it says wrong windows version, right now I'm using version 18.104.22.16836, I just need a version that is compatible with this windows version 10 version 20H2 ( OS build 19042.789).
Please I'm doing online education right now, and the low volume is really bad for me and my studies
P.S. when i use Bluetooth earbud OR headphone, there is no issue what so ever, so i suspect the issue being related to B & O play experience
03-07-2021 09:18 PM
Please perform a clean install Audio software/driver, this should help.
(a) Download the following driver and save on your computer,
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
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03-08-2021 03:17 AM
Hi, thanks for the help, but i uninstalled it, ran the setup, restarted, nothing happend, windows installed old version dated 2020-02-18 with version 6.0.8899.1, which also have the same issue , i tried to run the detection file inside SP104405 file, in which it says unspoorted windows version, mine Windows Home 20H2 and 19042.804 OS Build, wish if i get one that is compitable with this 🙂
03-12-2021 09:16 PM
Hi, it's been 7 days since i replied to you , but it seems it didn't reach you, i will qoute what i said 7 days ago
"Hi, thanks for the help, but i uninstalled it, ran the setup, restarted, nothing happend, windows installed old version dated 2020-02-18 with version 6.0.8899.1, which also have the same issue , i tried to run the detection file inside SP104405 file, in which it says unspoorted windows version, mine Windows Home 20H2 and 19042.804 OS Build, wish if i get one that is compitable with this""
03-16-2021 12:21 PM
I have a similar issue. I lose about half of the right channel. I have uninstalled and installed the suggested drivers with no luck.
And for some reason, the driver always state it is the version from September of 2020.
I am seriously thinking about returning my Omen, while I still have the chance.