-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Gaming
- Gaming Notebooks
- Re: SSD A110 - ATA bus errors after firmware upgrade with AC...
Create an account on the HP Community to personalize your profile and ask a question
04-13-2016 10:48 AM
System: HP Omen 15-5003nl
OS: Linux Elementary Freya 0.3.2 64bit (and Windows 10 64bit)
SSD: SanDisk A110 SD6PP4M-256GB-1006
SSD Firmware: A200906
Kernel: 3.19.0-58-generic and 4.4.6-040406-generic
I recently upgraded my SSD firmware and it fixed a serious ahcpi freeze bug on Windows partition (http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Omen-system-hangs/td-p/4990788). Sometimes the system freezed some seconds with Linux OS too, so I hoped to resolve all problems with this new firmware.
On the contrary, now my dmesg is full of ONLY with AC power plug plugged in:
5/4/2016 00:40:26 Dago kernel [ 322.113563] ata5.00: exception Emask 0x10 SAct 0x20000000 SErr 0x50000 action 0xe frozen 5/4/2016 00:40:26 Dago kernel [ 322.113567] ata5.00: irq_stat 0x00400000, PHY RDY changed 5/4/2016 00:40:26 Dago kernel [ 322.113569] ata5: SError: { PHYRdyChg CommWake } 5/4/2016 00:40:26 Dago kernel [ 322.113572] ata5.00: failed command: WRITE FPDMA QUEUED 5/4/2016 00:40:26 Dago kernel [ 322.113575] ata5.00: cmd 61/48:e8:00:3e:7e/01:00:16:00:00/40 tag 29 ncq 167936 out 5/4/2016 00:40:26 Dago kernel [ 322.113575] res 40/00:e4:00:f7:32/00:00:19:00:00/40 Emask 0x10 (ATA bus error) 5/4/2016 00:40:26 Dago kernel [ 322.113577] ata5.00: status: { DRDY } 5/4/2016 00:40:26 Dago kernel [ 322.113580] ata5: hard resetting link 5/4/2016 00:40:27 Dago kernel [ 322.838234] ata5: SATA link up 1.5 Gbps (SStatus 113 SControl 310) 5/4/2016 00:40:27 Dago kernel [ 322.839183] ata5.00: configured for UDMA/33 5/4/2016 00:40:27 Dago kernel [ 322.839247] ata5: EH complete
209 errors in 20minutes.
I did a system ssd check and no errors are found. This is my smartctl log:
smartctl 6.2 2013-07-26 r3841 [x86_64-linux-4.1.0-040100-generic] (local build) Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Device Model: SanDisk SD6PP4M-256G-1006 Serial Number: 144042400840 LU WWN Device Id: 5 001b44 c952d9848 Firmware Version: A200906 User Capacity: 256.060.514.304 bytes [256 GB] Sector Size: 512 bytes logical/physical Rotation Rate: Solid State Device Device is: Not in smartctl database [for details use: -P showall] ATA Version is: ACS-2, ATA8-ACS T13/1699-D revision 6 SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s) Local Time is: Tue Apr 5 00:45:00 2016 CEST SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x82) Offline data collection activity was completed without error. Auto Offline Data Collection: Enabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: ( 120) seconds. Offline data collection capabilities: (0x53) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. No Offline surface scan supported. Self-test supported. No Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 21) minutes. SCT capabilities: (0x003d) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 100 100 002 Pre-fail Always - 0 5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0 9 Power_On_Hours 0x0032 095 095 --- Old_age Always - 2351 12 Power_Cycle_Count 0x0032 100 100 --- Old_age Always - 535 170 Unknown_Attribute 0x0033 100 100 010 Pre-fail Always - 0 171 Unknown_Attribute 0x0032 100 100 --- Old_age Always - 0 172 Unknown_Attribute 0x0032 100 100 --- Old_age Always - 0 173 Unknown_Attribute 0x0033 099 099 005 Pre-fail Always - 154626949121 174 Unknown_Attribute 0x0032 100 100 --- Old_age Always - 47 183 Runtime_Bad_Block 0x0032 253 253 --- Old_age Always - 0 184 End-to-End_Error 0x0033 100 100 097 Pre-fail Always - 0 187 Reported_Uncorrect 0x0032 100 100 --- Old_age Always - 0 188 Command_Timeout 0x0032 070 002 --- Old_age Always - 870 190 Airflow_Temperature_Cel 0x0022 051 025 014 Old_age Always - 49 196 Reallocated_Event_Count 0x0032 100 100 --- Old_age Always - 0 199 UDMA_CRC_Error_Count 0x0032 100 100 --- Old_age Always - 0 243 Unknown_Attribute 0x0032 100 100 --- Old_age Always - 517979766784 SMART Error Log Version: 1 No Errors Logged SMART Self-test log structure revision number 1 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Short offline Completed without error 00% 2348 - # 2 Short offline Completed without error 00% 2330 - # 3 Short offline Completed without error 00% 2311 - # 4 Short offline Completed without error 00% 2260 - # 5 Short offline Completed without error 00% 2231 - # 6 Short offline Completed without error 00% 2204 - # 7 Short offline Completed without error 00% 2163 - # 8 Short offline Completed without error 00% 2105 - # 9 Short offline Completed without error 00% 2023 - #10 Short offline Completed without error 00% 1995 - #11 Short offline Completed without error 00% 1976 - #12 Short offline Completed without error 00% 1905 - #13 Extended offline Interrupted (host reset) 00% 1894 - #14 Short offline Completed without error 00% 1893 - #15 Extended offline Completed without error 00% 1893 - #16 Short offline Completed without error 00% 1892 - #17 Extended offline Completed without error 00% 1892 - #18 Short offline Completed without error 00% 1891 - #19 Extended offline Completed without error 00% 1891 - #20 Short offline Completed without error 00% 1890 - #21 Extended offline Completed without error 00% 1889 - SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay.
Speed test:
sudo hdparm -Tt /dev/sda /dev/sda: Timing cached reads: 19958 MB in 2.00 seconds = 9990.47 MB/sec Timing buffered disk reads: 1782 MB in 3.00 seconds = 593.55 MB/sec
Putting libata.force=noncq on boot, it didn't fix the errors.
I tried several kernels (4.0.5, 4.0.9, 4.1.0, 4.4, 4.5) without success. Should I report this bug somewhere else? Where? Have you some suggestions?
I tried to contact SanDisk support but they replied:
We would like to inform you that the SanDisk SSD you are inquiring about was bundled with the machine you bought from HP manufacturer.
Solved! Go to Solution.
Accepted Solutions
11-04-2016 11:51 AM
SOLUTION: Apparently the new SSD firmware doesn't work well with TLP (http://linrunner.de/en/tlp/docs/tlp-linux-advanced-power-management.html) package.
Open /etc/default/tlp and comment
#SATA_LINKPWR_ON_AC=max_performance
#SATA_LINKPWR_ON_BAT=min_power
to solve the problem.
04-14-2016 11:40 AM
Hello @Gorghino,
Welcome back to the HP Support Forums!
I read your post about the SSD issue, and wanted to assist you!
Are you having this issue with the Linux Operating System, or on Windows? If you are having issues with Windows, first try performing a System Restore, to set the notebook back to its previous working state. If you are having issues with Linux, then perhaps Linux Support would be best to help with the situation.
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great day!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
04-15-2016 09:08 AM
@SDF15 Please, don't answer me with precompiled answers. If you read my post, you find that the latest SSD firmware fix a ahcpi error on Windows 10 (link in previous post), BUT this introduced a bug with Linux systems.
Windows system restore doesn't resolve my problem, Windows 10 has not problems anymore with the SSD.
How can a webpage full of newbye questions about Linux solve my problem? We're talking about firmware developed/tested by HP engineers.
04-15-2016 09:15 AM
Hello @Gorghino,
Thank you for the quick reply!
Based on your previous post, it seems that the issue is indeed with the Linux Operating System. Please review my previous link, which offer assistance with contacting Linux Support, to help you resolve the issue with the Operating System. I hope this helps.
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great weekend!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
11-04-2016 11:51 AM
SOLUTION: Apparently the new SSD firmware doesn't work well with TLP (http://linrunner.de/en/tlp/docs/tlp-linux-advanced-power-management.html) package.
Open /etc/default/tlp and comment
#SATA_LINKPWR_ON_AC=max_performance
#SATA_LINKPWR_ON_BAT=min_power
to solve the problem.
Didn't find what you were looking for? Ask the community