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‎09-11-2017 04:17 PM

HP Recommended
Product: HP DeskJet 3637 All-in-O
Operating System: Microsoft Windows 10 (32-bit)

INSTANT INK! i have signed up for this service, @£1.99 Monthly! in July 2017! my printer has been suspended as payment details have changed!
i haven't updated them as yet BECAUSE PAYMENT WAS NOT DUE UNTIL OCTOBER 2017!! SO UNBLOCK MY PRINTER, YOU @ HP.. OFFERED 2 MONTHS FREE!! SO NO PAYMENT WILL BE MADE AND I WILL NOT UPDATE MY DETAILS UNTIL OCTOBER, AND I WILL ONLY UPDATE WHEN MY PRINTER IS ACTIVATED

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2017 07:44 AM

HP Recommended

I can check your account @foxyalfox. 

 

Please provide me with either your Instant Ink account or the email address associated to your account. Please do not post this information publicly, instead, send me a private message. 
 
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
 
Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


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3 REPLIES 3

‎09-11-2017 04:35 PM

HP Recommended

Hi @foxyalfox , Terry here.

 

Welcome to the HP forums.

 

Your printer is not blocked, but Instant Ink cartridges will only function while your account is not suspended.

 

HP Instant Ink - Updating Your Credit or Debit Card Information

 

Your account cannot be activated until the billing information is updated. Retail ink cartridges will function.

 

If you wish I can review your account. If you were billed erroneously I can correct that after the account has been reactivated. 

PM your email address you signed up with, or your Instant Ink account number. (Please do not post that information here in public.)


-Terry
HP Instant Ink Support

TwoPointOh
I work on behalf of HP

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‎09-29-2017 11:01 PM

HP Recommended
I updated billing details after I posted my complaint but now my account is saying not enrolled! But everything else says I am. My printer is now flashing problem with the ink. I can't do anything. I've tried uninstall and 're installation. Notifications say I've cancelled but emails say I can't cancel. I'm starting to go crazy as I need some documents printed for my son's school . In the middle of all this I've lost my sister her funeral is this week. I don't see me resolving this by Monday so that will be another week gone and then I will be into billing.. I feel like throwing this printer and get my cannon back out! Ink may be more expensive but I won't have this hassle
1 person found this reply helpful
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‎10-02-2017 07:44 AM

HP Recommended

I can check your account @foxyalfox. 

 

Please provide me with either your Instant Ink account or the email address associated to your account. Please do not post this information publicly, instead, send me a private message. 
 
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
 
Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No
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