eprint

[babaji59]

I tried printing from my mobile using the eprint email address I was given and it didn't work. I then tried logging on to my hpconnected account, found I didn't have one so set it up using my personal email address. I entered the claim code (the left part of my eprint email address) and it tells me it is already in use -- by me most likely -- and that I need to disconnect it from the current account. I have no idea how to do this since I cannot find my "other" account to log into.

This system must have been designed by a drunk. It is one of the most convoluted, impossible to work with systems I have come across in this century. It happened a lot in the early days of home computing but we should be well beyond this level of ineptitude by now.

[ShlomiL · Accepted solution]

Hi,

Disable Web Services from the printer's ePrint settings menu, then re-enable ePrint and a new sheet with a valid claim code will be printed.

If you cannot locate the option please clarify your exact printer model.

Shlomi

[banhien]

Hi,

The rules for email address are the same for all: You can ONLY use email addres which is not in use (even your old email address).

Now what is your printer ? You can check from its screen and use that email address. You can change but again, must be unique and available.

Regards.

[babaji59]

Thanks, that worked.