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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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01-11-2021 06:32 AM - last edited on 01-11-2021 12:08 PM by RodrigoB
I have purchased and set up a new HP Envy and can't seem to activate the 5months free trial 😵 serial number [personal info removed]
Solved! Go to Solution.
Accepted Solutions
01-18-2021 04:16 AM
I have credited 5 free months to your account, please log in and check if it shows up.
Let me know!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
01-14-2021 08:51 AM
Hi @LauraJeanW89,
Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?
Please respond to my private message.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
01-18-2021 04:16 AM
I have credited 5 free months to your account, please log in and check if it shows up.
Let me know!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping