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‎01-11-2021 06:32 AM - last edited on ‎01-11-2021 12:08 PM by Moderator

HP Recommended
Product: HP6302

I have purchased and set up a new HP Envy and can't seem to activate the 5months free trial 😵 serial number [personal info removed]

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2021 04:16 AM

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I have credited 5 free months to your account, please log in and check if it shows up.

 

Let me know!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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7 REPLIES 7

‎01-14-2021 08:51 AM

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Hi @LauraJeanW89,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please respond to my private message.

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎01-14-2021 09:04 AM

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Could you send me an email to send the picture too, it won't let me upload it here 

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‎01-14-2021 11:48 AM

HP Recommended

Please try and share the image in a Private message.

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‎01-14-2021 12:04 PM

HP Recommended

printer.jpg

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‎01-15-2021 12:33 PM

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I do not see the offer on the shared image.

 

Could you share an image with the promotional offer?

 

Keep me posted!

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‎01-16-2021 03:11 AM

HP Recommended

printer2.jpg

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‎01-18-2021 04:16 AM

HP Recommended

I have credited 5 free months to your account, please log in and check if it shows up.

 

Let me know!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Tags (1)
Was this reply helpful? Yes No
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