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‎05-01-2020 02:15 AM

HP Recommended
Product: Envy photo 7830

Trying to load my first instant ink colour cartridge and I just get ‘cartridge problem remove and reinstall’ which doesn’t fix the issue. 
I can’t figure out how to report/replace a faulty cartridge. 
the old cart still works if I put that back in. The new black cart also works fine. 
Certain my firmware is up to date. 
Any help please?  Thanks

17 people had the same question
1 REPLY 1

‎05-05-2020 06:54 AM

HP Recommended

Hi @Rich-J-G

Welcome to the HP Support Community. I understand the color instant ink cartridge is not working. I'd be happy to assist you.

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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