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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
manasdpradhan
New member
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Message 1 of 2
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After factory reset of HP envy I cannot connect to instant ink.

HP Recommended
HP Officejet Pro 8020

The instant ink page says

Cannot connect to printer now.Try again later

 

The printer says "Cannot print till you are registered with Instant Ink"

 

This has been the worst printer so far with the cartridge getting stuck, which told me to factor reset the printer and then I cannot print anything because it cannot connect to the cloud anymore.

It has connectivity and blue light though! 

 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@manasdpradhan, Welcome to the HP Support Community!

 

As the printer was reset to its factory settings, you will have to re-enroll it in Instant Ink.

Refer to this document to know how to enroll in Instant Ink. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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