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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-14-2023 02:57 PM

HP Recommended

Hi 

I have not been sent any replacement ink cartridges despite being enrolled in the smart ink subscription. 
I’m clearly out of ink as when I attempt to print something it is very patchy and unreadable. However the app says I do have ink so I won’t receive any new cartridges until I’m low on ink. 
I need some ink sending as there’s clearly an issue with the printer cartridges communicating the correct levels. 
Please advise. 

1 REPLY 1

‎03-17-2023 07:35 PM

HP Recommended

Hi @Lisa301 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

Treeko

HP Support


I am an HP Employee

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