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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: App says I have ink but when I try to print I don’t

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03-14-2023 02:57 PM
Hi
I have not been sent any replacement ink cartridges despite being enrolled in the smart ink subscription.
I’m clearly out of ink as when I attempt to print something it is very patchy and unreadable. However the app says I do have ink so I won’t receive any new cartridges until I’m low on ink.
I need some ink sending as there’s clearly an issue with the printer cartridges communicating the correct levels.
Please advise.
03-17-2023 07:35 PM
Hi @Lisa301
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.
I have sent you a private message to get this information. Please reply to this in a private message.
To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a good day.
Treeko
HP Support
I am an HP Employee