Black ink not working.

[murphy0071]

i installed a full set of new HP cartridges. After a dozen pages of black-ink text, a few messy pages, followed by all blanks. i switched to blue text and it worked. i replaced the black again. Same thing. No printing. Have done all the maintenance options.  No luck! how can i get in touch with a "live person" at HP?

[Riddle_Decipher]

@murphy0071 If you've ensure the copier and the print diagnostic page prints fine and yet the black ink doesn't work while printing via the computer: click here for steps to install a windows built-in driver, 

however, if the copier doesn't work as a stand-alone device either, it is best you get to a live person to discuss your repair options, and here's how you can do that:

follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[murphy0071]

@Riddle_Decipher - thanks for the quick reply and how-to description of a possible solution to the  problem: black ink not working.

The other colours (blue, yellow, red) worked fine.  Only the black wouldn't print.  I tried the solution you suggested and  then replaced the black cartridge with a new one - but no luck. FYI, I only use cartridges bought directly from HP.

I'm sad to say, but  after a bunch of research and many hours trying suggested solutions, I've concluded my printer is "done". However, I'm not complaining since it's 5 years old and worked well - until yesterday. Because I've been so satisfied with my printer's performance and HP's customer support over the years, I'll be replacing the Old Workhorse with a new HP printer. For info, I'm a home user, amateur writer and probably print an average of 200+ pages per month. 

[Riddle_Decipher]

@murphy0071 That's a wise choice, I'm glad you've decided to go for a new HP printer, I suggest you provide the region of your contact via a private message and I'll point you towards the right direction.

Here's how to check the private messages on the hp community: click here

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Ray_P]

Cleaning did not resolve my black ink issue. I replaced the ink cartridge with at new on but no resolution to my problem.

[The_Fossette]

@Ray_P,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your printer?
• What is the operating system you are using?
• What is the exact issue you are facing? 

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[pkwy117]

Hello, I have the same problem. I have tried a new cartridge and even cleaning the new print head but still get extremely faint printing on the print quality report page from the printer and almost non-existent black when printing a test page from my Windows HP desktop. What else can I try before returning my 3 month old printer?

[murphy0071]

My suggestion is to return the printer. I'm a fan of HP and my experience is, they are at extremely good at replacing items that are still under warranty. Based on the age of my printer (about which I posted "black ink not working"), it became clear my printer had "run its course" (as happens with technology no matter how good care you take of it!)  So, I ordered a new HP printer from HP online, but the model, I chose turned out to not be what I needed. They accepted the return and I got what I wanted.  (FYI I don't work for HP, but I am a huge fan of their products and notably of customer service.) 

[Leee2]

It didn't work for me either.  Should I go out to an office supply store and get another black ink?

[Anna171]

Min printer er en 5510 All i one. Blækniveauet er fint, men den sorte patron udskriver ikke blæk. Jeg har kørt renseprogram for blækhovedet og div. justeringer, men intet hjælper. Mine blækpatroner ser anderledes ud end de, der er vist på vejledningen til manuel rengøring. Hvordan renser jeg mine?

Hilsen Anna171