cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Cheron-Z
Retired
Retired
4,444 4,336 250 492
Message 21 of 36
Flag Post
HP Recommended

@Anna171

 

 Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Gemeinschaft
Spanish: HP Comunidad
French: HP Communauté
Portuguese: HP Comunidade
Chinese: HP 社区
Korean: HP 커뮤니티


Thank you for your understanding

I work on behalf of HP
Was this reply helpful? Yes No
Rod348
New member
1 1 0 0
Message 22 of 36
Flag Post
HP Recommended

black ink still not working 

Was this reply helpful? Yes No
KimAW95
New member
2 2 0 0
Message 23 of 36
Flag Post
HP Recommended

Still not working. Changed, clean (manually and automatically), aligned, and cleaned again and it still doesn't work.

 

Any suggestions?

 

Was this reply helpful? Yes No
KimAW95
New member
2 2 0 0
Message 24 of 36
Flag Post
HP Recommended

I have done all the trouble shooting on the printer and even replaced the cartridges.

 

Got any other suggestions?

 

 

Was this reply helpful? Yes No
Lamblee
New member
1 1 0 0
Message 25 of 36
Flag Post
HP Recommended

this did not resolve the black ink problem; now the color inks need to be changed, this is a new box purchased 1/6/2020 t office depot.  i have real issues with the quality of ink i get there.

Was this reply helpful? Yes No
sandytechy20
HP Support Agent
HP Support Agent
27,972 27,816 1,519 1,609
Message 26 of 36
Flag Post
HP Recommended

@Lamblee

 

Welcome to HP support community.

 

Provide the printer model number or the product number?

Which operating system is installed on the computer to which this printer is connected?

Did you make a copy and check if that prints fine?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Bubbles61
New member
1 1 0 0
Message 27 of 36
Flag Post
HP Recommended

Still not working after all the steps

Was this reply helpful? Yes No
DavideIo
Level 1
5 3 0 0
Message 28 of 36
Flag Post
HP Recommended

same problem here:

 

HP ENVY 5030 less than 1 year old. The colors are "fine", but the black is almost totally missing

I did all the cleaning via software and manually, still the same

What else can I try?

Was this reply helpful? Yes No
praveen196
HP Support Agent
HP Support Agent
10,488 10,490 476 754
Message 29 of 36
Flag Post
HP Recommended

@DavideIo Welcome to HP Community!

 

I understand that you are unable to print in black.

 

Do not worry. I will try to fix the issue.

 

Please let us know if you are able to make a black photocopy.

 

Please Print a Print Quality Diagnostic report from the printer control panel, and then evaluate the results. To check the issue with printer hardware or driver.

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

Please refer to the following link to more troubleshooting issues.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

Was this reply helpful? Yes No
praveen196
HP Support Agent
HP Support Agent
10,488 10,490 476 754
Message 30 of 36
Flag Post
HP Recommended

@Lamblee

 

Welcome to the HP support community.

 

Provide the printer model number or the product number?

Which operating system is installed on the computer to which this printer is connected?

Did you make a copy and check if that prints fine?

 

Reply with the requested information for more assistance.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation