Black ink will not print

[Riddle_Decipher]

@Ash_Lee Since you've got a subscription, please respond to my private message: 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

Good day!

[JonathanV]

Can you please send me what's the solution to this problem?

I just got a new Original HP Ink 62 Xl black and the message on the printer is every time the same. Can't print!

Please help

Thanks

[Riddle_Decipher]

@JonathanV did you get the cartridge free of charge, via the instant ink subscription?

If yes, please respond to my private message: 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

If no, I need the below details, to help you:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

P.S: Welcome to HP Community 😉

Keep me posted,

And good luck!

[schissler5]

Hello. I am also having this issue. As a bit of background information, I have an HP Envy 5055 All-in-one printer, I do NOT have an instant ink subscription, and I have tried all the steps outlined by HP support, available from this link. Any help would be greatly appreciated, thank you.

[sampkm]

I am having the same issue and have HP instant ink. The ink that won't print is a brand new cartridge. 

[Ggmavis_xx]

I have the same problem can someone help me too please

[theresa16]

Black ink will not print

[Clmcl22]

I have the same problem! I have tried cycling the power, cleaning the ink cartridge, and  aligning the printer As well. My black ink is also full but will not print.  Thank you!

[PaddyWhacked20]

Hello,

I too am having this same problem. I recently installed new HP cartridges in my Photosmart 6520, and of the four new cartridge colors, only two are printing. The black and yellow ink cartridges are not printing. Also, my printer is out of warranty.

I have selected "Clean Printhead" nearly 10 different times, but it has not helped the situation. Can you please help me fix this problem?

Thank you.

[MarcoAurora24]

I'm having same problem