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07-10-2021 12:41 PM
My printer suddenly stopped printing black ink although the ink level indicates it's fine. I've adjusted the cartridges, cleaned the heads both with the option on the printer and with alcohol/hot water. The other options I see online resort to taking the printer apart to fix it. Any other solution that doesn't require me to dismantle the thing?
The only odd thing I find is that I cannot figure out where the check box is to make it print in color or even grayscale.
Thanks for the help.
07-14-2021 06:41 AM
Welcome to the HP support community.
I understand that you are getting print quality issues and unable to print in color.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, this could be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
07-14-2021 09:34 AM
Thank you for your response. I tried all the suggested solutions and they did not fix the problem. I am out of warranty and to get help I would have to pay $65. I decided to buy a new printer instead since the price difference was about $30.
07-18-2021 11:51 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee