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11-22-2022 11:53 PM - last edited on 11-23-2022 08:05 AM by Ric_ob
Hi, I bought a printer (HP ENVY Pro 6458) from goodwill and it is in good condition but it didn't come with hp ink. I wanted to enroll the printer on to Hp Instant ink but it says it is enrolled in a different account and now I can't enroll this printer. Any one knows how to reset that? I already factory reset the printer but that did not work.
11-23-2022 07:40 AM
Welcome to the HP Community Forum.
Factory Reset cannot touch this because the printer is aware of there is an old account only when you try to enroll.
It is not the hardware, in other words.
You will need an agent for this to check new ownership and clear old account related to this printer.
Can be sorted.
NOTE: I've included the link to the printer's information / website later in this message -- scroll down to section References / Resources
Your faster option: Please contact HP Instant Ink Support
Please contact Instant Ink Support during business days and hours available in your region.
You may choose to wait here in the Community for an agent to find and respond to your question.
When necessary, Agents can access private information.
Waiting is not always faster – our Community is not HP Instant Ink Support – Waiting generally works.
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<
>>>> Contact Instant Ink Support from within your Instant Ink Account <<<<
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
Not your home site? Click the Flag to change to your region.
Scroll down – When available in your region, look for contact number on the webpage.
Examples of the Terms of Service Contract for various regions
NOTE: Terms of Service Document includes phone contact information
Lots of information – Instant Ink
Start here: Get HP Instant Ink Support
- Your ink - including section Where is my ink or toner?
- Your HP Instant Ink account
- Your printer connections
Scroll to bottom of web page >> Section – Details -- Documents
How does it work? Details / Plans / TKB / Cancel Information
Check through the Website FAQ
TKB article contributed by HP JessikaV
TKB Article contributed by HP JillSa
Scroll down to the FAQ – READ Everything
What is an HP Instant Ink Platinum subscription?
HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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