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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jimmyjimbob
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Cannot connect to printer now to activate Instant Ink

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Envy 5030

Hi, I just received my first Instant Ink yesterday... my printer is connect to internet, diagnostic page says no problem at all but when i am trying to update ink status its just say CANNOT CONNECT TO PRINTER...TRY AGAIN LATER.. so i follow couple of instruction as a turn off and on router, printer...i stopped eprint and turn on back.... check for updates of firmware... EWS says HP INSTANT INK - Disabled, Web services Status - Enabled, Internet Connection - Connected, Printer connection to HP Connected - Connected

 

i turn off a firewall on router to but without any change, can anybody help me out of this situation...thanks

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TEJ1602
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@Jimmyjimbob, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Disgusted2020UK
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Best advice.... Accept you got duped by a promise of a helpful service that doesn't fulfil it's promise at all. Put the printer in a box, get rid of it, buy from somebody else. I've had nothing but trouble from my own HP printer and Instant Ink service. I have never managed to just simply print something out without first spending hours pressing combinations of buttons, having pages of useless advice printed out by the printer, going through HP's many many online services and websites, inputting different bits of information in a wide variety of forms in different locations etc etc... by which point my wife has given up, pulled out the now defunct printer that we were replacing because it's old and it's hard to get cartridges for it anymore, and swiftly printed whatever it was that needed printing on that old machine instead.

 

Save yourself all the hassle. It never gets any easier.

Jimmyjimbob
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Thanks for your advice....i am happy with the printer only what i think will happen i will ho back for normal ink and waste a tons of money on it. I expected better service from HP.... sign up for instant ink 17th of March....17th of April my ink was despatched.....22-23th of  April ink arrived and since this is not working. For no reason. I tried to connect a printer to mobile hotspot in hope that problem is in my router but nothing is change.  

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