Cartridge error - First Instant Ink not a good experience!!!!

[MJG66]

I thought instant Ink was a great idea, so when my cartridges ran low, I went for it. 

Well, it hasn't been a good experience to say the least! 

I have now spent more than six hours trying to solve the "cartridge problem" that happened as soon as I inserted my new Instant Ink cartridges in my Deskjet 3630. All I managed to achieve is to eventually get the black one to work,  by reinserting the old ones in (that work just fine except they're empty) and replacing with the Instant Ink cartridges one at a time.

The colour one creates an error message that affects both cartridges as soon as the Instant Ink colour cartridge is inserted. I have followed ALL the steps.  I updated everything, I did the unplugging from the socket thing, the hard reset, the cleaning of the connectors with lint free cloth... etc. I think the colour cartridge I was sent is faulty and needs replacing. I can't call support because it's the weekend.  I hope someone can help because I'm not a happy customer right now. 

[asmita6658 · Accepted solution]

Hi @MJG66

Welcome to the HP Support Community. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[MJG66]

Thank you Asmita, one of your colleague from Twitter Support  has already sorted the matter after I left a comment there. If all goes well I should have a new colour cartridge in a few days.