HP Deskjet 2700 Not printing black with full ink cartridge

[microwe6324]

I have an HP Deskjet 2700 desktop printer, with a brand new black ink cartridge loaded in. Despite this, my printer won't print anything in black or white (even the diagnostic and alignment pages). When i try, the paper feeds through but comes out blank, or only prints on sections with color. I've gone through the troubleshooting steps listed here: https://h30434.www3.hp.com/t5/HP-Instant-Ink/Deskjet-2700-series-not-printing-black-after-cartridge/... in addition to running the nozzle cleaning cycle three times, but nothing I've tried has worked. Anything in color prints beautifully, but black simply isn't working and I'm not sure how to fix it.

[A_Gayathri]

Hi @microwe6324,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP DeskJet 2700  All-In-One Printer Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware. 
• click here and follow the troubleshooting steps  HP DeskJet 2600, 2700, 4100, 4800 printers - No black ink, wrong colors, other print quality issues

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!