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‎06-16-2020 10:13 AM

HP Recommended
Product: HP Envy 4525
Operating System: Microsoft Windows 10 (64-bit)

Hello.

I have an HP ENVY 4525 All-in-One Printer and for some time now it has only been printing in black and white.
I went around the controls and nothing seems to malfunction (HP Doctor, Word, Windows 10) The print tests are completely correct, with the colors included.
Is this a software issue or are you aware of this issue?

Thanks for your help.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-16-2020 10:16 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-16-2020 10:16 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-16-2020 10:43 AM

HP Recommended

Hello
Thanks for your proposal, it worked.
This is very strange because the version I used before that was the last version available on the HP site and it is verifiable by comparing their properties. But it does not matter, not only have I found the colors, but it is much faster too. Thank you again for your help.

Was this reply helpful? Yes No
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