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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Yannleda
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HP Envy 4525 Colour printing impossible

HP Recommended
HP Envy 4525
Microsoft Windows 10 (64-bit)

Hello.

I have an HP ENVY 4525 All-in-One Printer and for some time now it has only been printing in black and white.
I went around the controls and nothing seems to malfunction (HP Doctor, Word, Windows 10) The print tests are completely correct, with the colors included.
Is this a software issue or are you aware of this issue?

Thanks for your help.

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ShlomiL
Level 17
Level 17
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Message 2 of 3
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HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2
ShlomiL
Level 17
Level 17
31,874 31,585 5,433 12,723
Message 2 of 3
Flag Post
HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Yannleda
Author
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HP Recommended

Hello
Thanks for your proposal, it worked.
This is very strange because the version I used before that was the last version available on the HP site and it is verifiable by comparing their properties. But it does not matter, not only have I found the colors, but it is much faster too. Thank you again for your help.

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