HP Envy 5530 cannot print the claim code

[PeytonTaylor1]

I have recently received my deceased grandmother’s printer, an HP Envy 5530. I finally got it connected to the internet. I tried to copy a sheet of paper, and a message appeared: “Cartridge cannot be used until printer is enrolled in HP Instant Ink”. So, I created a new HP account with MY email. However, on the 4th Step of the HP Instant Ink registration (Instant Ink Printer Setup), it says...

(1) Press the HP ePrint icon on your printer. If you are prompted to set up or enable Web Services or HP ePrint, please do so.

(2) Press “Print” or “Print Info”. A page will print containing a code. Once it prints, select continue.

ePrint PageAttempting to print the claim code pageFailure

I followed these steps and after clicking ‘Print Info’, all I received was the same message: “Cartridge cannot be used until printer is enrolled in HP Instant Ink.” 

I feel like I’m going in circles. How am I supposed to enter the code if it won’t let me print the page? Does anyone have a fix for this?

[asmita6658]

Hi @PeytonTaylor1

Welcome to the HP Support Community. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

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