HP Instant Ink Billing issue

[valf100]

Hello, my hp instant ink account has been suspended. 

I have updated my billing but still can't print and still says there is an issue with the payment. I cannot print anything off either.

Any help would be great, thanks

[Dragon-Fur · Accepted solution]

@valf100 

Welcome to the HP Community Forum.

Side Bar >>> I've asked that your messages be moved to the Instant Ink board for more visibility.

Start here:  Get HP Instant Ink Support

Section "Your Instant Ink account"

Watch the video - Change Payment Information for HP Instant Ink

Read here:  Change your payment information  and   Review your bill

No Joy?

If none of the online resources answer the question about when / whether / how to reinstate your account,

Contact Instant Ink Support.

Comments, Questions, Objections?

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Please contact Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not usually faster – our Community is not Instant Ink Support – Waiting generally works.

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Start...

Active subscription?

>>>>  Contact Instant Ink Support from within your Instant Ink Account  <<<<

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink  - including section Where is my ink or toner?
• Your HP Instant Ink account
• Your printer connections  

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

 HP Instant Ink Help - Manage your ink or toner

  Recycle your cartridges

  HP Instant Ink Help – Review your bill

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How does it work?   Details / Plans / TKB / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

 HP Instant Ink - Enrolling in HP Instant Ink

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 TKB article contributed by HP JessikaV

 Fixing Instant Ink cartridge errors

TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

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Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[valf100]

None of those links work for me and say access denied. 

I just want to be able to use my printer and I've tried updating my payment details and nothing is working. 

[Dragon-Fur]

@valf100 

OK.

Links to Instant Ink Support and clicking on the Terms of Service contract do work when tested from this side.

Yes, I realize that "it works for me" is useless from your perspective.

Does seem odd, though.

Try clearing your web browser cache / cookies.

What else?

Wait here in the Community for an agent to find your message and respond.

Agents can access customer information.

Waiting is not usually faster – our Community is not Instant Ink Support – Waiting generally works.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.