HP LaserJet MFP M140we secondhand printer locked to previous account

[Love0310]

I received this HP LaserJet MFP M140we secondhand and no longer have contact with the previous owner. I completed a full factory reset and connected the printer to Wi-Fi, but setup fails because the printer is still associated with another HP account.

Error code: UA_400_EB000U0422

The HP app states that the printer is associated with another account, and the printer will not print. I need HP assistance removing the previous account association or transferring ownership so I can use the printer with my HP account.

I do not have access to the previous owner’s account.

[BeemerBiker]

Contact the instant ink team as you have an "e" printer

This is all I know about Instant Ink and other subscriptions.

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I do not have an instant ink printer. My understanding is that if you run out of ink, or you cancel your subscription, you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge. The below type is unlikely to work.

Note that this is a peer to peer forum and I am just the messenger of this bad news: Instant ink cartridges can only be used when the ink subscription is active.   HP is not the only company that wants their own ink used. The last time I checked, Epson, Canon and Brother all do the same.

For official help (but skip to bottom for phone numbers)

Try here at the Get HP Instant Ink Support Website
Contact the team at HP Instant Ink Support during business days and hours available in your region.
General help on instant ink management

Some HP printers can use non-HP ink.
Cannot connect to Instant Ink web services
Instant ink portal is here.

Below are some official guides that might answer one or more of your questions

Spoiler

Instant Ink account management

Solve Instant Ink cartridge and printer problems

Instant Ink shipment questions

Fixing Instant Ink cartridge errors

Enrolling in HP Instant Ink

Cancel your ink account

HP printers - Fixing Instant Ink enrollment error codes (HP Smart app)

HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

Check HP printer ink or toner levels

Terms of service including phone contact information

Instant Ink - Terms of Service - USA
Instant Ink – Terms of Service - UK
TERMINI DI SERVIZIO DI HP INSTANT INK - Italy
Instant Ink - Terms of Service - Ireland
CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

While HP Instant Ink printers can be used with no subscription, select HP Plus printers may require a subscription to operate.
If your printer model ends in the letter 'e' then click the spoiler for special needs.

Spoiler

HP+ printers are designated by a lowercase "e" at the end of their model number (e.g., 8135e rather than 8135). These models are enabled for HP's smart printing ecosystem, which requires a permanent internet connection, an HP account, and the exclusive use of Original HP ink for the lifetime of the printer.

[Valsimot]

Open web browser, enter printer IP address to access the printers EWS.

You need to log in as administrator, top right of the screen. User leave it blank, password use the PIN number that is on a white label when you lift the toner access door.

Once you log as admin on the left you have menu, find restore to factory setting and apply it. 

The restore to factory setting is not available if you didn't log in as an administrator