HP+ Printer Can't Be Claimed Here

[rbisceglie]

This printer had previously been enrolled in Instant Ink under my ex-husband's name/e-mail address. It now belongs to me. I have set up the printer through HP Smart on my computer. The problem I am having is when I try to enroll in Instant Ink, I make it all the way through to entering in my printer code. Every time I type in my printer code, I get the message, "Your HP+ printer can't be claimed here. This is a new printer that needs to be set up using HP Smart Software or app." I am very confused by this. Please help!

[Nal_NR]

Hi @rbisceglie,

Welcome to the HP support community.

I understand that you are getting Your HP+ printer can't be claimed here error. I'd like to help!

Please go through the documenter here and follow the steps.

Hope this helps. Keep me posted.
 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @rbisceglie,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Have a great day!

[rbisceglie]

Hi. Thanks for replying. Unfortunately that did not help. I spent 8 hours (non-stop) on the phone and chat with HP support yesterday and there is still no resolution to my problem. And unfortunately now I can’t even use my printer because a bunch of lights are blinking from whatever was done via remote access. 

[Nal_NR]

Hi @rbisceglie,

Thanks for replying and my apologies. This might require one on one interaction to fix the issue.

I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!