• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
macOS 10.15 Catalina

I have a monthly payment plan for an agreed amount of pages. Some carry over each month if not used. But if you go over the amount agreed, how do i stop if printing more or give me a warning to stop. I don't want to go over and pay £1 for 10 sheets. I want it to be capped at the agreed number of pages,

Many thanks for any help,

1 REPLY 1
HP Recommended

@Clare1918 

 

Welcome to the HP Community Forum.

 

Update - Add information "How it works" -

 

Note: 

This additional information does not change the original answer provided later in this message.

The information is provided as FYI to help you understand how the program (service) is structured.

You are (still) invited to share your comments and concerns with Instant Ink Support.

 

HP Instant Ink Help - Manage your account

Section Review your bill

 

Original Content

 

At this writing, there is no way to prevent you being able to print if you have exceeded your monthly plan allowance.

 

The contract:

 Instant Ink – Terms of Service - UK

Item 7 >> PAYING FOR YOUR SERVICE

 

I guess the best plan is for you to keep track of what you are printing.

Stop printing when you are at your target number of pages.

 

Important -

The number of pages reported by the plan might not reflect the actual number of pages at a given time / date.

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 

 

True - the freedom to print what you want does mean you are responsible to keep track of what you are doing.

When you are counting, remember that a 2-sided printed sheet = 2 pages.

 

Can't stand it?

No Joy?

Comments, questions, concerns?

 

 

Please contact Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not always faster – our Community is not Instant Ink Support – Waiting generally works.

 

 

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

 

Active subscription?

>>> Contact Instant Ink Support from within your Instant Ink Account

 

OR

 

Instant Ink Support >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

 

Start here:  Get HP Instant Ink Support

Sections

  • Your ink  - including section Where is my ink or toner?
  • Your HP Instant Ink account
  • Your printer connections  

 

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

 HP Instant Ink Help - Manage your ink or toner

  HP Instant Ink Help – Review your bill

 

===============================================================

How does it work?   Details / Plans / TKB / Cancel Information

 

Check through the Website  FAQ

 

Additional Information:

 

 HP Instant Ink - Cancel Your HP Instant Ink Service

 HP Instant Ink - Enrolling in HP Instant Ink

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 

 TKB article contributed by HP JessikaV

 Fixing Instant Ink cartridge errors

 

TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  

 

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.