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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-06-2022 09:56 AM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I canceled my Instant Ink subscription and now my printer is constantly showing a connection issue.  When I try to print I get a message to connect to web services, I do this and then I get a message to update instant ink status.  I try to connect but get a message that the web service is unavailable and try later.  I have tried to contact Instant Ink support but they insist this is not an issue they can solve.  I am ready to throw my printer in the trash and buy a printer from a different manufacturer.  Please help.

1 person had the same question
1 REPLY 1

‎09-07-2022 02:15 PM

HP Recommended

@tidcar

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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