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10-02-2022 06:27 PM - last edited on 10-03-2022 10:22 AM by MarcusC
I bought a used printer my friend and now when I am setting it up with hp smart it keeps saying incompatible Hp instant ink cartridges.
And it also says it’s on some one else account.
How can I remove it from instant ink and shift it to my hp account.
10-03-2022 09:54 AM
Welcome to the HP Community Forum.
Sounds like your friend did not cancel their account with Instant Ink -- not great, though at some point the account will (or would) be terminated for lack of payment.
Instant Ink cartridges are only usable with an active Instant Ink account.
At termination of the account -- or when a different user tries to access the printer and the cartridges,
The cartridges are locked --
Instant Ink is a Print-by-Page model -- the subscription provides ink for the selected plan only while the plan is active by the owner of the subscription.
What to do?
Ideally, have you friend release the printer (cancel their subscription)
Remove the Instant Ink cartridges from the printer.
Purchase and install a set of HP cartridges for the printer.
Contact Instant Ink Support and ask for an assist to sort the issues and start your own subscription.
Please contact Instant Ink Support during business days and hours available in your region.
You may choose to wait here in the Community for an agent to find and respond to your question.
Waiting is not always faster – our Community is not Instant Ink Support – Waiting generally works.
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / Contact Information
Contact Instant Ink Support from within your Instant Ink Account
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
Not your home site? Click the Flag to change to your region.
Scroll down – look for contact number on the webpage.
Examples of the Terms of Service Contract for various regions
NOTE: Terms of Service Document includes phone contact information
Lots of information – Instant Ink
Start here: Get HP Instant Ink Support
- Your ink - including section Where is my ink or toner?
- Your HP Instant Ink account
- Your printer connections
Scroll to bottom of web page >> Section – Details -- Documents
How does it work? Details / Plans / TKB / Cancel Information
Check through the Website FAQ
TKB article contributed by HP JessikaV
TKB Article contributed by HP JillSa
Scroll down to the FAQ – READ Everything
What is an HP Instant Ink Platinum subscription?
HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.
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