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‎05-20-2020 06:33 AM - edited ‎05-20-2020 06:34 AM

HP Recommended
Product: HP ENVY PHOTO 7830

Hello, I have bought an HP ENVY PHOTO 7830 printer 1 year ago, I have unpacked it but it's missing one of the setup cartridges, there was only one in the box. I bought new cartridges but it says that I have to use the setup ones, please can someone help me resolves this ASAP?

 

Much Appreciated.

1 REPLY 1

‎05-24-2020 05:57 AM

HP Recommended

Hi @thevisionee

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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