How do I raise a complaint

[DavidF1]

I had an issue with my Printer HP Envy 7180 as it was not receiving any ink. I raised a complaint in May, but as it only had a problem with Black ink, it just used the colour cartridge and so I just left it as is.

Last week I had the same problem with the colour cartridge, which meant no cartridges were working.

I therefore got a new printer, (HP Officejet 8120) and today - both Black and Colour Ink for the 7180 turned up - typical as I no longer have that printer.

Can I send the series 7 ink back to HP to get the correct ink - I've signed up to instant ink for the Series 8 printer.

Kind Regards

David.

[Dragon-Fur]

@DavidF1 

Is the Ink you have (finally) received for a printer that was subscribed to Instant Ink Print-by-Page subscription?

If the answer is yes, the Instant Ink cartridges never belonged to you - Instant Ink service provides ink as part of the subscription plan but the ink remains the actual property of HP.  When the subscription is cancelled (or terminated), all Instant Ink cartridges should be removed from the printer and returned to HP.

Reference

HP Instant Ink Terms of Service Contract - UK

OR

If the answer is no, then are you asking to return the purchased ink (purchased from the HP Store?  Generally, I know this should be possible.  If you are having trouble returning the ink, we can certainly request an assist.

References

HP Instant Ink - Subscription, Information, Support - UK

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

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[Riddle_Decipher]

@DavidF1 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

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