cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sam8881
New member
1 0 0 1
Message 1 of 7
5,329
Flag Post

Solved!

How to contact HP??! Phone number?!

HP Recommended

I’ve had a defective color cartridge for 2 months. Last time I talked to a virtual agent I was told they’ll be sending another one. ITS BEEN OVER A MONTH, now it’s impossible to find any way to contact HP. no numbers and won’t even connect me to an agent. Where  is my ink?! I’m not paying monthly for nothing. Get your **bleep** together before I cancel

1 ACCEPTED SOLUTION

Accepted Solutions
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 2 of 7
Flag Post
HP Recommended

@Sam8881 We got you covered, we'll help you with the new cartridge, don't you worry! The delay is most likely due to the pandemic affected areas, although I can verify it for you,

Although, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

View solution in original post

6 REPLIES 6
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 2 of 7
Flag Post
HP Recommended

@Sam8881 We got you covered, we'll help you with the new cartridge, don't you worry! The delay is most likely due to the pandemic affected areas, although I can verify it for you,

Although, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

View solution in original post

QueeneGreene
Level 1
3 1 0 1
Message 3 of 7
Flag Post
HP Recommended

@Sam8881...Funny how HP manages to HIDE their contact number on a customer's HP Instant Ink account.  Have searched the HP Instant Ink site on our account for Instant Ink and it just takes you from web page to web page without providing a contact number to call right away for help...

Voncoly
New member
1 1 0 2
Message 4 of 7
Flag Post
HP Recommended

I'm having a similar problem. Virtual Agent isn't working. Guess I don't fit in one of her programmed slots. I'!ve had the same ink cartridges for 3 years!  I'm in college again now so need to print more. Trouble is that on my home page it shows my ink is completely full. FOR 3 YEARS !!  ON MY PRINTER IT SHOWS I'm ABOUT OUT OF INK!  So get with it or I'm switching to a better service who actually has a phone number to call!

Voncoly1

Phel
New member
1 1 0 2
Message 5 of 7
Flag Post
HP Recommended

I need to speak to a human bean. not a computer. That's why I need a phone number.

Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 6 of 7
Flag Post
HP Recommended

@Phel, Welcome to the HP Support Community!

 

I have sent you a private message with the contact information of HP Support team. Kindly check the same. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

KUMAR0307
I am an HP Employee

0 Kudos
Vmaroju
New member
1 1 0 0
Message 7 of 7
Flag Post
HP Recommended

In to update my accpunt

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation