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10-15-2022 11:32 AM
Simple question, when I choose a Re: HP OfficeJet Pro 9012e with 6 months free instant ink is that instant ink subscriptions already installed and in progress?
I don't want it. It's not handy for our use. And our old printer hp 8710 we couldn't set the settings off of the instant ink.
May I say it's really the worse service that we can't send and email towards hp. There's no contact page there's no email address. Typically...
10-15-2022 12:22 PM
Welcome to the HP Community Forum.
No, a new printer is not going to be added to the subscription unless you choose to enable the Trial and / or subscribe to the service for that new printer.
If you do not want to subscribe the 9012e, Skip / refuse the Trial on the new printer.
Contact Instant Ink Support -- you can use the contact information or use your current Instant Ink subscription account.
Please contact Instant Ink Support during business days and hours available in your region.
You may choose to wait here in the Community for an agent to find and respond to your question.
Waiting is not always faster – our Community is not Instant Ink Support – Waiting generally works.
Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<
Contact Instant Ink Support from within your Instant Ink Account
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
Not your home site? Click the Flag to change to your region.
Scroll down – If available in your region, look for contact number on the webpage.
Examples of the Terms of Service Contract for various regions
NOTE: Terms of Service Document includes phone contact information
Lots of information – Instant Ink
Start here: Get HP Instant Ink Support
- Your ink - including sections Where is my ink or toner? / Why are my cartridges so big?
- Your HP Instant Ink account
- Your printer connections
Scroll to bottom of web page >> Section – Details -- Documents
How does it work? Details / Plans / TKB / Cancel Information
Check through the Website FAQ
TKB article contributed by HP JessikaV
TKB Article contributed by HP JillSa
Scroll down to the FAQ – READ Everything
What is an HP Instant Ink Platinum subscription?
HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.
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