Hp OfficeJet 8710 pro

[Hans3438]

Simple question, when I choose a Re: HP OfficeJet Pro 9012e with 6 months free instant ink is that instant ink subscriptions already installed and in progress?

I don't want it. It's not handy for our use. And our old printer hp 8710 we couldn't set the settings off of the instant ink. 

May I say it's really the worse service that we can't send and email towards hp. There's no contact page there's no email address. Typically...

[Dragon-Fur]

@Hans3438 

Welcome to the HP Community Forum.

No, a new printer is not going to be added to the subscription unless you choose to enable the Trial and / or subscribe to the service for that new printer.

If you do not want to subscribe the 9012e, Skip / refuse the Trial on the new printer.

No Joy?

Contact Instant Ink Support -- you can use the contact information or use your current Instant Ink subscription account.

Please contact Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not always faster – our Community is not Instant Ink Support – Waiting generally works.

Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles / >>>> Contact Information  <<<<

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – If available in your region, look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink  - including sections Where is my ink or toner? / Why are my cartridges so big?
• Your HP Instant Ink account
• Your printer connections  

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

 HP Instant Ink Help - Manage your ink or toner

  Recycle your cartridges

  HP Instant Ink Help – Review your bill

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How does it work?   Details / Plans / TKB / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

 HP Instant Ink - Enrolling in HP Instant Ink

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 TKB article contributed by HP JessikaV

 Fixing Instant Ink cartridge errors

TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

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Our Community is comprised of volunteers - people who own and use HP devices.

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