Hp officeJet pro 7740 (memory device problem)

[Martyna2742741]

hello, I have a problem with my printer. When I turn my printer on a message keeps coming up saying memory device problem, (a problem with the USB Device has occurred. Remove the USB device, and then restart the printer) no usb device is connected or has been connected though... I have tried methods of such as disconecting the printer from power cord then unplugging the cord from the wall and waiting for 60 sec the plugging back in but nothing works the message keeps appearing on the screen please help me with the issiue if you can I cant do anything On the printer screen as the message pops up every secound.

Thanks

Best wishes

Martina

[Martyna2742741]

 This is the message that shows up.

[TEJ1602]

@Martyna2742741, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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