I can't get to my Instant Ink Account

[Stacey70]

I have an instant ink account, but every time when I try to log onto htttp://instantink.com I'm redirect to https://instantink.hpconnect.com/us/en/l/

I've tried to sign in so many times to adjust my plans, but it doesn't seem to recognise that I have an existing account, and wants me to re-sign up for it.  Can someone help? I want to see current instant ink plan page..  

[TEJ1602 · Accepted solution]

@Stacey70, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@Stacey70

What is your Instant Ink account number or the email address that you use to log in to your account?

Also, verify your shipping address, printer serial number and contact phone number for further assistance.

As our conversation is private, and I will be viewing your account details, I'd like you to be aware of HP’s Privacy Policy: http://www8.hp.com/us/en/privacy/ww-privacy.html

Keep me posted.

[Stacey70]

Hi, 

thanks for replying , you said that you have send me a private message to access details about my instant ink subscription , but I haven't received any such message yet to reply.

Thanks

[TEJ1602]

@Stacey70

Sent the message again.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.