• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Microsoft Windows 11

I would like to be able to simply print without being enrolled in the Instant Ink Program.  I cancelled because too often we were having issues with the wifi and were getting odd messages. It would take forever to have to log in, work through "reconnecting" the printer to the computer through the Smart App just to do a simpe printing of one page.  Now that I've cancelled the service , I can't print anything. Why does HP have to control the use of a printer I bought and paid for? If there's no way for me to use the printer without a subscription, it's going in the garbage and I'll buy a different one I can use when I want to.  

3 REPLIES 3
HP Recommended

Hi @Lowesfamily,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

When you sign up for an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Ink cartridges are automatically shipped out when the ink cartridges are low on ink. You will not be paying for the ink cartridges. Hence, you will not be able to print using the HP instant ink cartridges after you cancel the subscription. You need to purchase the normal cartridges from the store and return the instant ink cartridges.
You may check the instant ink terms and conditions from the link: https://instantink.hpconnected.com/uk/en/terms 

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

I understand how the Instant Ink program works, but I didn't realize there was no option with this printer. We hardly ever print, but now and then things come up where we need to print a whole lot. There's no way of knowing when or how much. What happens if ink runs out when I need to print a massive amount all in one day? I'm in a situation where if the ink runs out, I don't have time to wait. I would prefer to go to the store and buy what I need when I need it. I am an older generation, I don't like having everything in the cloud. I just want to be able to use my computer and printer without having to sign into everything. 

HP Recommended

Hi @Lowesfamily,

 

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.