Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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โ€Ž04-16-2020 11:25 AM

HP Recommended
Product: Hp deskjet 2634
Operating System: Other

Hi everyone. I ordered my free trial on the 31st and I have still not received it! I have no ink and need to print a few important things off! When I log in it says not available yet but I don't understand why and when I ask the virtual agent it says it was dispatched on the 31st. I understand there might be some delays due to coronavirus but 2 weeks ๐Ÿ˜ž 

1 ACCEPTED SOLUTION

Accepted Solutions

โ€Ž04-16-2020 11:32 AM

HP Recommended

Hello Miss T-W,

Welcome to the HP Support Community!

I would be happy to assist you with your ink cartridge inquiry.

Please send me a private message with your Instant Ink account details (email address) so that I can look into your ink shipment status.  Check next to your profile Name, you should see a little envelope, please click on it to send a private message. 

 

Please click โ€œAccept as Solutionโ€ if you feel my post solved your issue, it will help others find the solution.

Click the โ€œKudos, Thumbs Up" on the bottom right to say โ€œThanksโ€ for helping!

Have a wonderful day! 

JAMIEW1
I am an HP Employee

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2 REPLIES 2

โ€Ž04-16-2020 11:32 AM

HP Recommended

Hello Miss T-W,

Welcome to the HP Support Community!

I would be happy to assist you with your ink cartridge inquiry.

Please send me a private message with your Instant Ink account details (email address) so that I can look into your ink shipment status.  Check next to your profile Name, you should see a little envelope, please click on it to send a private message. 

 

Please click โ€œAccept as Solutionโ€ if you feel my post solved your issue, it will help others find the solution.

Click the โ€œKudos, Thumbs Up" on the bottom right to say โ€œThanksโ€ for helping!

Have a wonderful day! 

JAMIEW1
I am an HP Employee

Was this reply helpful? Yes No

โ€Ž04-16-2020 11:35 AM

HP Recommended

Hi I have messaged you 

 

Thanks 

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