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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-16-2020 11:25 AM

HP Recommended
Product: Hp deskjet 2634
Operating System: Other

Hi everyone. I ordered my free trial on the 31st and I have still not received it! I have no ink and need to print a few important things off! When I log in it says not available yet but I don't understand why and when I ask the virtual agent it says it was dispatched on the 31st. I understand there might be some delays due to coronavirus but 2 weeks 😞 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-16-2020 11:32 AM

HP Recommended

Hello Miss T-W,

Welcome to the HP Support Community!

I would be happy to assist you with your ink cartridge inquiry.

Please send me a private message with your Instant Ink account details (email address) so that I can look into your ink shipment status.  Check next to your profile Name, you should see a little envelope, please click on it to send a private message. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a wonderful day! 

JAMIEW1
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎04-16-2020 11:32 AM

HP Recommended

Hello Miss T-W,

Welcome to the HP Support Community!

I would be happy to assist you with your ink cartridge inquiry.

Please send me a private message with your Instant Ink account details (email address) so that I can look into your ink shipment status.  Check next to your profile Name, you should see a little envelope, please click on it to send a private message. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a wonderful day! 

JAMIEW1
I am an HP Employee

Was this reply helpful? Yes No

‎04-16-2020 11:35 AM

HP Recommended

Hi I have messaged you 

 

Thanks 

Was this reply helpful? Yes No
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