Instant Ink Cartridge Error

[CHRISTI_55]

I am having the same issue as so many others.... I have cleaned the copper head, restarted, checked the updates, etc..... and still I cannot get the black ink to work!

I have been paying for over 2 years into Instant Ink and have only received the first set of ink cartridges. The printer says I still have plenty of ink left in the black cartridge and I STILL cannot get the printer to print a page.  Please help me resolve this issue. The ONLY thing I have not done is replace it with a new cartridge.... As I  do not think I should have to purchase ANOTHER cartridge when I have been paying for over 24 months

[Riddle_Decipher]

@meadena Greetings from the HP Community!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.

And Take care.

[Riddle_Decipher]

@jackiesilva Which printer do you have?

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

keep us posted,

Good luck.

[Mick1956]

The printer is an Envy Photo 7100 series

I have now updated/reinstalled the printer software and everything appears to be working normally!

Regards everyone

Mick1956

[Chickeee_3633]

My instant ink color cartridge says error too, I removed it so I could print b&w. I need a replacement please. Thank you

[Riddle_Decipher]

@Chickeee_3633 Which printer do you have?

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

keep us posted,

Good luck.

[Kumar0307]

Hi @CHRISTI_55

Welcome to the HP Support Community. I'd be happy to assist you.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[kyanni]

Hello!

i have the same problem with my black cartridge from Instant Ink.

i follow the steps from the virtual assistant (cleaning, firmwire,etc..) but still dont worked

[Kumar0307]

@kyanni

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.